Ensemble Coaching

Cancellation Policy

o Reminder and Confirmation:  A friendly reminder will be sent via WeChat, WhatsApp, SMS 24 hours before the scheduled lesson to confirm the student's attendance. o Cancellation Policy:  Last-minute cancellations are not permitted, and the corresponding lesson fee will be forfeited.  If less than 24 hours' notice is given for cancellation, the lesson is forfeited, and the fee is payable. In case of illness with 24 hours' notice, lessons may be made up during the corresponding vacation or credited to the next term's invoice. o School Events and Excursions:  For school excursions or calendar events, a minimum of 7 days' notice must be provided to the tutor. With adequate notice, the tutor will arrange a makeup lesson at a mutually agreed time and location. In the case of insufficient notice (less than 7 days), the full lesson fee will be charged. o Makeup Lessons:  Makeup lessons are offered in consultation with both the student and tutor to accommodate unforeseen circumstances. o Lesson Credits:  A maximum of one (1) lesson credit per student will be provided each term and applied to the subsequent term's invoice. o Cancellation Notice:  Written notice of cancellation must be given two (2) weeks before the commencement of the next NSW school term. Failure to provide adequate cancellation notice will result in a 4-week lesson cancellation charge, meaning payment for four (4) lessons from the date of the correspondence if notice does not fall within the required time frame.

Contact Details

• Epping NSW, Australia